Effective Date: January 1, 2022

Truly Loved Media (“we,” “us,” or “our”) values your trust and is committed to protecting your personal information with care, integrity, and transparency. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with our content, products, and services.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

  • Email address (when you sign up for our newsletter)
  • Name (if provided during sign-up or contact)
  • Messages or inquiries submitted through contact forms
  • Email addresses submitted for our newsletter are collected and securely stored through Mailchimp, a third-party email marketing service.

We may also collect non-personal, technical information automatically, such as:

  • Browser type
  • Device information
  • IP address
  • Pages visited on our site

This information helps us understand how our website is used and how we can improve it.

2. How We Use Your Information

We use your information for purposes such as:

  • Sending newsletters or ministry updates (only if you opt in)
  • Responding to questions or requests
  • Providing access to purchased products or digital downloads
  • Improving website content and user experience
  • Communicating important updates related to our services

We do not sell, rent, or trade your personal information.

3. Email Communications

If you subscribe to our newsletter:

  • Your information is managed through Mailchimp
  • You may unsubscribe at any time using the link provided in our emails
  • We only send emails to individuals who have chosen to receive them

Mailchimp’s use of your information is governed by their own privacy policy.

4. Products, Digital Goods, and Third-Party Marketplaces

We sell physical and digital products through our website, including downloadable items.

We also sell digital products through third-party platforms, including the Samsung Galaxy Theme Store. Purchases made through third-party marketplaces are processed and managed by those platforms, and any information you provide to them is subject to their respective privacy policies. We do not control or store payment or account details from those platforms.

5. Donations (Future Use)

We anticipate accepting donations in the future. When enabled, donations will be processed through a secure third-party payment provider. We will not store or have access to your full payment information. Additional details will be reflected in updates to this Privacy Policy when donations become active.

6. Cookies & Analytics

Our website may use cookies or similar technologies to enhance user experience and track basic usage data.

  • We may use or have previously used analytics tools (such as Google Analytics) to understand website traffic and performance.
  • We may occasionally use Facebook (Meta) advertising tools, which may collect anonymous data for ad delivery and performance tracking.

You can disable cookies through your browser settings if you prefer.

7. Sharing of Information

We may share limited information with trusted third-party service providers only as necessary to operate our website and services (such as email delivery or payment processing). These providers are obligated to protect your information and use it solely for the services they provide to us.

We do not share personal information for marketing or commercial resale.

8. Children’s Privacy

TrulyLoved.media does not knowingly collect personal information from children under the age of 13. If you believe a child has provided personal information through our website, please contact us and we will promptly remove it.

9. Your Rights and Choices

You may:

  • Request access to your personal information
  • Ask for corrections or deletion of your data
  • Unsubscribe from communications at any time

To make a request, please contact us using the information below.

10. Data Security

We take reasonable steps to protect your personal information using appropriate administrative and technical safeguards. However, no method of transmission over the internet is completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us using the contact form available on this website.